Terms of service

These terms are the agreement between you and Clino Health (Sky Loft, opposite Golf Course, Shastrinagar, Yerawada, Pune, Maharashtra 411006) for use of SyrupDesk. By creating an account you accept them. If you are accepting on behalf of a business, you confirm you are authorised to do so.

The service

SyrupDesk is software for running a retail pharmacy — billing, inventory and expiry, purchases, customers and GST reporting. We provide it as a hosted service over the internet. We may add, change or remove features; where a change materially reduces what you are paying for, we will tell you in advance.

Accounts

You are responsible for what happens under your account, including keeping your password private and controlling who at your shop has a login. Tell us promptly if you think someone has gained access they should not have.

The details you give us — including your GSTIN and drug licence number — must be accurate, because your invoices and returns are generated from them.

What you remain responsible for

This section matters more in a pharmacy than in most businesses, so we would rather be blunt than reassuring.

SyrupDesk is a record-keeping tool. It does not replace your professional and legal obligations as a pharmacy. You remain responsible for holding a valid drug licence, for dispensing lawfully and against a valid prescription where one is required, for the accuracy of what you file with the tax authorities, and for verifying the medicines you sell.

Features such as expiry alerts and the medicine database are aids, not guarantees. A batch we fail to flag is still a batch you must not sell, and a figure in a GST report is still yours to check before you file it. Do not treat the software as a substitute for your own judgement.

Acceptable use

You agree not to:

• Use SyrupDesk for anything unlawful, including unlawful supply of medicines.
• Enter personal data you have no lawful basis to hold.
• Attempt to breach the security of the service, access other customers’ data, or probe the system without our written permission.
• Resell or white-label the service without an agreement with us.

Plans, fees and tax

Current plans and prices are on the pricing page. The free plan is genuinely free and does not require a card.

Paid plans are billed in advance for the period you choose. Fees are exclusive of GST unless stated, and GST is charged at the applicable rate. If we change prices, we will give you notice before your next renewal, and the new price applies from that renewal rather than immediately.

If a payment fails we will try again and tell you. Continued non-payment may lead to the account moving to read-only, as described below.

Your data

Your data stays yours. We claim no ownership of the records you create, and our handling of them is described in our privacy policy.

You can export your stock, customer and sales records at any time while your account is active, in a format you can open elsewhere.

Suspension, closure and what happens to your records

You can close your account whenever you like. We may suspend an account for non-payment, or for a serious breach of these terms — for instance an attempt to compromise the service or unlawful use.

If you stop paying, your account becomes read-only. You keep access to your records and can export them. We do not delete your data to force a renewal, and we do not hold it hostage. We will give you clear notice before any eventual deletion, and a reasonable opportunity to export first.

Availability and support

We work to keep SyrupDesk available and take regular backups, but we do not promise uninterrupted service. Maintenance, faults and problems at our suppliers can all cause downtime. Where we plan maintenance we will try to give notice and to schedule it outside normal shop hours.

Support is provided over WhatsApp, phone and email during business hours. We do not charge extra for being allowed to talk to us.

Intellectual property

The software, its design and the SyrupDesk name remain ours. You get a non-exclusive, non-transferable right to use the service for your own pharmacy business for as long as your account is in good standing.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, and to the maximum extent Indian law permits: the service is provided as is; we are not liable for indirect or consequential loss, including lost profits or lost business; and our total liability in connection with the service is limited to the fees you paid us in the twelve months before the claim arose.

You are responsible for keeping your own records as your regulatory obligations require, and for the consequences of decisions you take using the software.

Changes to these terms

We may update these terms. The date at the top shows when. If a change materially affects your rights we will tell you in the product or by email before it takes effect, rather than changing the page quietly.

Governing law

These terms are governed by the laws of India, and the courts at Pune, Maharashtra have exclusive jurisdiction.

Contact

Questions about these terms: support@syrupdesk.com or +91 87667 42410. Our address is Sky Loft, opposite Golf Course, Shastrinagar, Yerawada, Pune, Maharashtra 411006.